Order Cancellation: a. Customers may cancel their order within 24 hours of placing it by contacting our customer support team. b. After 24 hours, cancellations are subject to approval and may be subject to cancellation fees.

Product Availability: a. We reserve the right to cancel an order if the product becomes unavailable or if there are issues with processing payment. b. Customers will be notified, and a full refund will be processed in such cases.

Customized Orders: a. Orders for customized or personalized items may not be eligible for cancellation once the production process has begun. b. Customers should contact us immediately if they wish to cancel a customized order.

Refund Eligibility: a. Refunds will be processed for eligible cancellations or returns. b. Products must be returned in their original condition, unused, and with all original tags and packaging.

Refund Process: a. Once the returned product is received and inspected, customers will be notified of the approval or rejection of their refund. b. If approved, the refund will be processed to the original method of payment within a specified period.

Return Shipping: a. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. b. We recommend using a trackable shipping service for return shipments.

Damaged or Defective Items: a. If customers receive a damaged or defective item, they should contact our customer support team within 7 days of receiving the product. b. We will arrange for a replacement or provide a full refund, including return shipping costs.

Refund Timelines: a. Refund processing times may vary depending on the payment method and financial institution. b. We will make our best efforts to process refunds promptly.

Non-Refundable Items: a. Certain items, such as gift cards, may not be eligible for refunds.

Changes to the Policy: a. CARPETile.CA reserves the right to update or modify the Cancellation and Refund Policy at any time. b. Customers are encouraged to review this page periodically for any changes.

For any questions or concerns regarding cancellations and refunds, please contact our customer support.

Last updated: 10-12-2023